Shipping & Returns
Where we ship
We ship to the United Kingdom and the United States. Orders are dispatched from our fulfilment partner's warehouses in the UK and the EU.
Processing and delivery
Orders are processed and dispatched within 1–2 business days. Delivery estimates below are in business days and start from dispatch, not from when the order is placed.
- United Kingdom: 3–6 business days, tracked
- United States: 7–14 business days, tracked
These are estimates, not guarantees. Deliveries can take longer during the holiday period or because of customs and carrier delays outside our control. Shipping costs are calculated at checkout and shown in full before you pay.
Tracking
You will receive a dispatch confirmation email with a tracking number when your order leaves the warehouse. Tracking can take up to 48 hours to become active with the carrier. If it has not updated for 10 business days, email us and we will open an investigation.
Returns
We accept returns within 30 days of delivery. Items must be unworn, in their original condition and original packaging, with proof of purchase.
If you are in the UK or the EU, you also have a statutory right to cancel your order within 14 days of receiving it, for any reason and without giving one, and a further 14 days to send the item back. This right sits alongside our 30-day policy — whichever is more generous applies.
How to return an item
Email info@bijoucharm.com with your order number and the reason for the return. We will confirm your return and send you the return address and instructions. Please do not send anything back before contacting us — unannounced returns cannot be processed.
Return postage is paid by the customer unless the item arrived damaged, faulty or not as described, in which case we cover it. We recommend a tracked service: until the parcel reaches us, it remains your responsibility.
Refunds
Once your return arrives and has been inspected, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 business days of that email. Your bank may take a few days more to show the money in your account.
Damaged, faulty or wrong items
Please check your order when it arrives. If something is damaged, faulty or not what you ordered, email us within 14 days with your order number and a photo, and we will replace it or refund you in full, including postage.
Items we cannot accept back
Gift cards, and earrings that have been worn — for hygiene reasons, in line with UK consumer law. Everything else in our range can be returned under the terms above.
Cancelling an order
If you need to cancel, email us as soon as possible. We can usually stop an order before it is dispatched. Once it has left the warehouse, the return process above applies.